FAQs

What are the accepted payment methods?

1. All of our web site prices are in SGD.
2. To ensure smooth delivery, we require that your billing telephone number and the billing & shipping addresses of all domestic and international orders match the address that is on file with the issuing bank of the credit card.
3. To ensure timely processing and delivery, please be sure that this information matches what is on record with your credit card issuing bank.
We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, Cirrus and PayPal, PayNow, GrabPay

Do you ship internationally?

Yes we do! Go to this page for the rates and lead time.

What are your shipping options?

Our shipping option would be Courier for local deliveries.

For international deliveries, Go to this page for more information.
We do not ship to multiple addresses for one single order, please make multiple orders instead.

What are the shipping costs?

Visit this page for the rates and lead time.

What if my country is not listed here for shipping?

Do contact us at operations@sgpomades.com if your country is not listed here. We'll make special arrangements for you.

When will my order be shipped?

1. Orders will ship out as per the est. delivery timeline stated in the table above.
2. *Shipment is done between Monday to Friday, 10am - 4pm excluding Saturday, Sunday and Public Holidays.
If you've ordered on a Sunday or a public holiday, shipment preparation with payment confirmation will be done on the following Monday and shipped out on Monday.

What do I do if I have not recieved my item?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive. You can use the tracking link provided in your email or located in your account to check where your order is.

What do I do if I recieved the wrong item?

We're really sorry to hear that, sometimes things can go wrong but don't worry as we can help.

Please email us at operations@sgpomades.com
We'll need to know the following information so that we can fix this for you
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we've looked into what went wrong, we'll let you know what we plan to do next.

How can I track my order?

Once your order has shipped, you would receive an email with the shipment provider and tracking number. From there you would be able to track your order.

How will I know when my order is shipped?

Your order should ship out usually within 1-2 working days excluding weekends and public holidays. Once your order has shipped, you would receive an email regarding your order with tracking details and from there you would know whether your item has been picked up/delivered.

What is your exchange/return policy?

Visit this page for our exchange/return policy.

How do I join the "SGPomades Rewards" program?

Customers with store accounts will automatically earn points for purchases. If you don't have one yet, create a store account now!

Where can I use my points?

Points accumulated can only be used for purchases made from our website.

How do I earn points?

Get 5 points for every $1 SGD you spend (excluding any shipping fees, shipping taxes & purchases of gift cards)

How do I check my balance?

Log in to your store account and go to the Use Points Page.

How can I use my points?

Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.

What are the points exchange rate to rewards?

Spend & Earn 5 Reward Points for every $1.00 SGD. The points you earn will never expire.

Are all your products authethic and of standard?

Yes, 100% Authentic else 3x refund.
We carry and bring in only genuine brand items on our website from reputable distributors and directly from brand principal.

The product is kept to a high standard as we keep all our stock in a temperature-controlled environment prior to shipping and subject to regular quality control checks. Furthermore, reviews left on our website are from real customers. All of which can testify to the quality of the products received by our customers.

Most of the official brands would also list us on their website as one of their Stockists/Authorized resellers. You could email directly to them for verification. Some brands we carry are parallel imported and therefore may not be listed on their official brand website however it is in our interest that we only bring in genuine product, to uphold our reputation as one of the most reliable men’s grooming retailer in South East Asia.

Why does the product I just recieved seems to be used?

The container capacity may be bigger than the actual advertised volume which is why some customers may think that they are short changed. Most of our hair styling products are also liquid, low viscosity, tilting during shipment is plausible (product contented shifted to the side in the container). Nonetheless, you may send us a photo of the product via email and we will address your concern directly.

How do I get alerted for items that are just restocked?

Enter email in the notify me box on the product page that is out of stock. (Wait for a few seconds) 

I have x type skin with y characteristics and z problems. What product would suit me best?

We understand that our customer would have different needs and wants. Hence we have come out with a filter system where you could choose based on hold strength, shine, washability, shop by concerns, shop by scent preference.

Why should I create an account?

You would be notified firsthand of any new releases through our weekly email newsletter. With an account, you will be able to safe products as favourites with out wishlist function and you will also be able to track your order and have an overall better user experience.

I'm an existing customer, do I need to register?

It would be highly recommended for you to register using the email account you had entered in your past orders. All your past orders made under that email account will be recovered in your order history. Furthermore, points unclaimed for past orders will be assigned based on our present loyalty program.

How do I register an account?

As long as you have a valid email address, then you can head over to our sign-up page.

Help! I forgot my password!

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

How do I change my account details?

It's easy to make changes to your details, whether it's your payment information, password or address book. 
Log-in to your account and is under 'Account Settings'

Why do you need my profile information?

Information from your profile is used to complete the checkout forms such as your name and mobile phone number so that you do not need to key them in again.

You may need to re-enter your password when changing some information such as your mobile phone number and password for added security.

How do I add a review?

We value your feedback/review! To add a review: 
1. Go to the product you would want to review.
2. Click on customer reviews
3. Next click on ‚ÄúWrite a review‚ÄĚ

How do I unsubscribe from email newsletter?

We would be sad to see you leave. However, if really need be, you can unsubscribe our newsletter through the email we sent to you, at the bottom of the email.

How do I place an order?

It's easy to place an order with us. Log-in to your account to begin browsing our collections.
Once you've found the product you want, you'll need to click 'Add to cart'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.
Check that your address details and contact number is correct and you're good to go. We'll send you an email as soon as the order is on its way.

Can I make changes to my cart?

Yes, click on the 'My Cart' icon at the top right-hand corner of the page and you'll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the ‚Äď button if you've selected too many. If you want to remove an item completely then click the ‚Äėremove‚Äô button.

Can I change or cancel my order?

Yes, is possible if we have not shipped out your order. Do email us at operations@sgpomades.com for any cancellation or changes.However do note that the refund amount will be less the payment gateway processing fees which are due to non refund policy for Visa/Master/American Express & Paypal companies. e.g. for Visa/Master Singapore orders processing fee is 3.2% + S$0.50, Rest of world 4.2% + S$0.50